Another customer was having control and compliance issues with their capital request process. The lack of visibility and control of the “paper trail” made the approval process and governance a huge issue. By using DocuSphere Content Manager and Workflow, a new electronic capital request and approval system controls all portions of the process. From the initial request, to document/data collection, approvals and final disposition, management can monitor and audit every step. Requests are initiated in DocuSphere Workflow and move through a series of activities where additional information is gathered that is required for the capital expenditure. Checks and balances assure that all necessary information and sign off is collected and recorded. And, automatic notification of actions required or process delays assure timeliness. Benefits are an auditable, structured and secure process for critical major expenditures with their business.
Not to be left out of the benefits from implementing business process improvement solutions, IIS has incorporated our own DocuSphere products into our daily business practices. Several areas that have benefited from the use of Content Manager and Workflow include: Customer Service (call tracking and escalation), Quality Assurance (structured process for monitoring testing of new product releases), Documentation (development and release of product documentation), Employee Time-off Requests (requests, approval and tracking of time off requests) and several more. Common benefits of all of these applications are control, visibility and discipline for the given business process. Prior to implementing DocuSphere, reliance was placed on many manual procedures and paper. Since implementing these new automated systems, we have vastly improved the quality of service to our customers whether related to a timely resolved request for support or the better products and documentation we deliver as part of a solution.